Stevens Business Service, Inc. - Lowell, Massachusetts

Shauna Frenza

Harassing, intimidating, and creepy. Did not leave voicemail, and refused to mail proof of debt owed. Immediately became aggressive when I said I was not comfortable providing personal information, and then asked for *extremely* personal information, clearly in an attempt to bully me into continuing the conversation. While I was asking them to cease calling my phone number, he was talking over me, so I had to raise my voice to get my point across and then hang up.

Edit: a year later they are responding to my review to make it seem they are cleaning up their act… and I still have never once received any communication by mail. If you believe I owe money, the burden of proof is on you and you must provide that proof in the legally required fashion (mail). Moreover, nothing excuses your employee’s (uncalled for) aggressive and nasty demeanor.

Lainey Groom

Extremely friendly and helpful. I mean it’s a debt collection agency it’s not their fault we didn’t pay the bills! Lol! I found the rep I spoke with was helpful and kind. I asked plenty of questions to make sure my bill was proper and they provided me DOS and location of who was billing me. They did their jobs by assisting me with making a payment I owed. Great place of business doing what they are meant and trained to do, collect a debt.

Alyssum Iris

I returned a phone call because they left a voicemail. They refused to tell me what the call was about unless I gave them my address and part of my social security number. When I said I was not willing to give that information without any explanation on what the call was about, they said to answer the phone next time they called and hung up on me. Very rude, and suspicious.
Follow up:
They recently called again at 7:30am and I answered on time. They asked for my address and social again and when I refused to give it to them without explanation, they hung up on me. Still rude.

WILLIAM MOREY

The place is legitimate. They are a collection agency for medical debt. Most of the time, it is an oversight for your insurance either not paying a claim - OR - you have not paid your deductible or copay amount(s). They can contact you between 8:00AM and 9:00PM Monday-Friday.
Not a scam. Though I will say some of the debt collectors employed by ANY agency are not always the most pleasant to deal with - I personally worked for a collection agency for 15 years (including the parent company of this agency). The best thing to do is request a copy of the information pertaining to the debt and go from there. if your insurance didn't pay the claim, contact THEM and find out why before taking your aggravation out on the person who you may be dealing with. Most of the time the issue(s) will work themselves out.

JC Simcock

This company needs to be reported to the better Business Bureau .I have investigated and read the reviews of other people . Bullying and threatening people with no proof that you even owe a debt is what they do. Not even so much as a letter to your address about what the dedt is about was my experience. Even after confirming the company they claimed I had a dedt with was not true I'm still receiving phone calls by a different person at least once a week. My advice is if they call you and tell you that they have a bill, make sure you find out it's true. You my even have to take them to small claims court to get them to stop calling you. They are rude unprofessional argumentative and don't do their own homework to even find out if you have settled with the company they "claim" to be representing . Shame on Stevens Buisness Service for the way they conduct business.

David Manalan

Called and discussed overdue payment from company. They took information, convinced company to pay (6 months late) and charged a reasonable 20%. I got my money within a month after no response from company for 6 months.

Kanesha Glenn

Set up a payment plan for an outstanding medical bill. First CSR did not enter the billing information correctly, which resulted in overpayment through automatic draft. Called back when I noticed the error. Second CSR informed me that the first CSR never even put in information that I had set up a payment plan and just billing information. She then corrected the mistake, said "It's fixed in the system.", and promptly hung up. No closing formalities or niceties. Oh well, they got their money.

Amanda Herbine

Very unprofessional, They called me & when I answered, I was hung up on. When I called back, I was asked for my name & phone number, which I gave them. I was then asked for part of my SS#, I asked them to identify themselves & they refused. WHO GIVES ANY PART OF THEIR SS# TO A STRANGER OVER THE PHONE!!!!! They really need a better approach!!! What's the secret that they can't identify themselves!!